Once an invoice is sent through the Easy Clean App, it becomes a final document for payment processing. Here's what you need to know about managing invoices.
Canceling an Invoice
You cannot directly cancel an invoice through the app. If you need to cancel an invoice due to an error or change in circumstances:
Open a support ticket through the app
Provide the invoice number and reason for cancellation
The support team will manually will try cancel it for you
Modifying Invoice Amounts
Sent invoices cannot be edited. The amount is final once sent. If you need a different amount:
Create a new invoice with the correct amount
Request cancellation of the original invoice through support, there is a limit for per user.
The original invoice remains active until paid or canceled by support
Unpaid Invoices
If a client doesn't pay an invoice:
It remains open in the system (status: "Awaiting payment")
Automatic reminders are sent to the client
The invoice doesn't expire or auto-cancel
You can track all open invoices in the Open Invoices section
Tip: always double-check invoice details before sending to avoid the need for cancellations.